Awnings FAQ | Questions And Answers | Eastern Awnings ...

Frequently Asked Questions

General Questions
How much wind can an awning withstand?

We supply awnings for outdoor use which comply with the current technical requirements of the European Standard EN 13561 in terms of their construction and fixture brackets. Depending on the model and size these meet the requirements of wind resistance class 2 (19 – 24 mph wind speeds) or 3 (25 – 31 mph wind speeds). We would be happy to provide you with detailed information. But of course, meeting each class is dependent on a correct installation, so it’s vital to check the credibility of the fitters. We employ our own to make sure that everything is installed properly.

Are awnings waterproof?

Awnings can tolerate rain showers to provide dry shelter plus pooling can be avoided by setting the sloping pitch at 14 degrees or more. In heavy rain we would advise you to retract your awning to protect the fabric, folding arms and technology. Additionally, some systems also integrate rain gutters in the frame. It’s advisable to allow a wet awning to dry completely before retracting it. If the fabric is rolled away wet, it should be aired again when the sun reappears to properly dry out. As an extra benefit, a special coating can self-clean the fabric by removing surface dirt as the rain runs off.

What size awning do I need?

Bearing in mind the plethora of standard sizes available to choose from, the following steps will help you determine the size of the awning you need:

  • Decide how large the area is you want to shade
  • Work out where you want to locate the awning relative to the time of day and direction of the sun
  • Keep in mind the slope of the awning required for rain run-off. Tilt positions can be adjusted, but to avoid any existing obstacles and structures in your garden or on your patio you also need to be aware of the projection distance
  • Consult a professional: If you’re not sure about the size of the awning you need, ask our professional team of experts who can provide recommendations based on your needs.
Do awnings add value to your home?

Yes. Retractable awnings and pergola awnings increase the desirability of your outdoor space, by providing shade and coverage, for outdoor living. A key benefit is their ability to extend the time you can spend in your garden, especially when they’re integrated with accessories like heating and lighting. They also increase the kerb appeal of your home, which can increase the value of the property.

Do you do free quotes?

Yes, we carry out free site surveys followed by a free quotation for new awnings.

Do you match existing colours?

Yes, our surveyors carry colour charts, and have standard colour samples.

What time are you open?

Our normal opening hours are 7am to 5pm, Monday to Friday. However the phone will still be answered outside of these hours.

Are your fitters your own employed staff?

Yes, our installers are our own staff, and have many years’ experience.

Installation
How long does it take to get an awning fitted?

Depending on the brand, awnings are on a 6-8 week turnaround from time of order, however some awnings can take 8–12 weeks. We aim to install within 2 weeks of the awning arriving.

Do you take away the old awning?

Where we are replacing an existing awning with a new one we always take the old awning away unless our customers wish to keep it.

Warranty
Do you guarantee what you do?

Yes, we guarantee what we do on installations for 5 years.

What warranties come with your awnings?

The awnings we supply and fit are built to last using the finest quality materials and are installed with product warranties up to 5 years.

Service & Maintenance
Will you service the awning?

We can offer servicing to customers who have had an awning installed by out professional team of fitters. This includes a visual inspection carried out by our experienced staff to check the mechanical parts.

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